Record the seller order
Save order number, merchant name, amount, currency and promised delivery channel. Use the contact route printed on the receipt or seller account.
Wait for One Neosurf Order to Finish
A card authorisation, seller order and issued PIN are separate events. If delivery is delayed, preserve the order trail instead of placing another purchase that may also settle.
Check payment status once
A pending bank authorisation is not the same as a completed merchant capture. Ask which state the seller sees before requesting a duplicate charge.
Protect the delivered PIN
Treat the code like cash. Do not paste it into a balance-check page reached through an unsolicited message or send it to a supposed helper.
Escalate a missing delivery
Give the seller the order and payment references while keeping the full PIN private. If a completed charge has no delivery, request the stated remedy under the purchase terms.
Common questions
Should a delayed order be purchased again immediately?
No.
Does bank authorisation prove code delivery?
No.
Who needs the order reference?
The verified seller support team.